Find quick, transparent answers regarding our Marietta, Georgia warehouse operations, shipping rates, 30-day return process, and product care.

1. Where does NestingDepot ship from?

Every order ships directly from our corporate headquarters and distribution warehouse at 2100 Roswell Rd, Suite 200, Marietta, GA 30062, United States via USPS, UPS, or FedEx Ground.

2. How much does shipping cost and how long does delivery take?

We offer a flat rate of $4.99 USD for Standard US Ground Shipping on orders under $50.00, and FREE ($0.00 USD) Standard US Ground Shipping on all orders of $50.00 or more. Orders placed before 2:00 PM ET (Monday – Friday) are processed within 1–2 business days and arrive within 3–5 business days in transit (4–7 business days total).

3. What is your return policy and who pays for return shipping?

We offer a 30-day return window from the date of delivery for both defective and non-defective items. We charge $0.00 restocking fees and provide a free prepaid USPS/UPS return shipping label for all approved returns. Refunds are processed back to your original payment method within 5–7 business days after inspection at our Marietta, GA warehouse.

4. How do I start a return or exchange?

Simply email [email protected] or call (800) 845-6219 with your Order Number. We will reply within 1 business day with your RMA number and printable prepaid return label.

5. What payment methods do you accept?

We accept PayPal as well as all major credit and debit cards (Visa, MasterCard, American Express, and Discover) processed securely through PayPal’s encrypted checkout in US Dollars (USD). You do not need a PayPal account to pay with a debit or credit card.

6. Are your cast iron skillets and stainless steel bowls food-safe?

Yes. Our 3-Piece Cast Iron Skillet Set (ND-SKL-03) is pre-seasoned solely with 100% soy-based vegetable oil, and our Mixing Bowls (ND-BWL-02) and Measuring Sets (ND-MSR-07) are crafted from heavy-gauge 304 (18/8) food-grade stainless steel with BPA-free lids.

7. Do your products include a warranty?

Yes. Beyond our 30-day money-back guarantee, all NestingDepot products include a 1-Year Limited Structural Warranty against manufacturing defects under normal residential use. Contact [email protected] for warranty assistance.

8. How can I track my order?

Once your order is dispatched, we email your carrier tracking number automatically. You can also check your status anytime on our Track Your Order page.